Returns & Refunds

Returns & Refunds

We want your order to arrive as expected. If there is an issue with your item, please contact us as soon as possible with your order number, photos if relevant, and a short description of the problem.

Damaged or incorrect items

If an item arrives damaged or incorrect, contact us so we can review the case and help with the next step.

Change of mind

For hygiene and product condition reasons, jewelry and hair accessories may have return limitations once opened or worn. Please contact us before sending anything back.

Refund timing

If a refund is approved, processing times may vary depending on your payment provider.

Before ordering

Please review product photos, descriptions, and shipping information before purchase. If you are unsure, contact us first and we will help where possible.